Contact us

JM Weston Homes strives to provide the best customer care experience possible. Realizing that a new home contains several thousand components and is constructed by numerous individual trade partners, there is the possibility that there will be items that may require attention after closing. Our commitment to you is to expeditiously and professionally correct “construction defects” in accordance with the terms and conditions of our Limited Warranty Agreement.

For customer care requests, please email customercare@jmwestonhomes.com. 

When submitting a request for regular (non-emergency) service situations please include the following information:

• Name, address, and phone numbers where you can be reached during business hours 
• Your closing date
• A complete description of the work requested and its location. For example: “Guest bath - cold water line leaks under sink”; instead of “plumbing problem in bathroom”
• Include the name of your community; and indicate the times and days that are most convenient for the work to be scheduled

Non-emergency warranty requests should be submitted at 1 month, 5 months, and 11 months, post-closing. Warranty requests will come directly to our Customer Care department and be distributed to the appropriate contractor. Our Customer Care Representative will contact you to schedule an appointment to assess your request and schedule service. 

For EMERGENCIES ONLY, please call the phone numbers provided in the homeowners manual you received at closing.